Pick-up Booking
Charity HUB for schedule pick-up donations
The problem
This project is dedicated to make ease and simple donating goods to charity. Our platform offers a user-friendly website where users can effortlessly select a collection dates and times. Additionally, users have the freedom to designate which charity will benefit from their donations. With a strong emphasis on user experience and satisfaction, our goal is to make the donation process seamless and meaningful.
Long waiting on reply for the best date for the scheduling of donation pickup & too many charities with different website.
The solution
Make the donation process easy and simple, while also providing the option to select your preferred charity to receive the donated goods.
Timeline
October 2023 to February 2024
My role
As UX designer (student) for this Project I was responsible for both strategies and visual design. Conducting interviews, paper and digital wireframing, low and high-fidelity prototyping, conducting usability studies, iterating on designs.
Tools
Figma
Project Overview
Understanding&Define
Understading&Define
Persona Development
I developed detailed personas representing different segments of the target audience based on demographic data, psychographic characteristics, and user goals. These personas helped me empathize with the users and tailor our design decisions to meet their specific needs.
This emotional journey reflects his overall positive experience with the donation website, emphasizing the importance of providing a seamless and rewarding user experience
Problems statements & insight
After conducting a thorough analysis of the personas and their respective needs, several critical issues have surfaced that demand important attention in this project.
Simpe & Easy
Simplifying instructions and steps in the donation process.
Clear Charity Mission
Organizing and categorizing charitable causes more effectively will facilitate easier exploration for users.
Pickup instruction
Providing clear pickup instructions and reminders
I chose Persona Development, Competitive Analysis, and Synthesis & Insights for my UX student project because they provide valuable insights into user behavior, industry trends, and competitor strategies, enabling a more informed and user-centered design approach.
User research
Competitive Analysis
In summary, implementing a pickup feature on the donation website presents several opportunities to enhance convenience, expand reach, improve efficiency, and foster community engagement. By capitalizing on these opportunities, the website can effectively support charitable causes and facilitate meaningful contributions from a diverse range of donors. Transparency, Local Relevance, Convenience & Target audience
.png)
.png)
The Design
Following my research, the decision has been made to develop a simple sitemap for our donation pickup website. This approach ensures that information is presented in a clear and straightforward manner, facilitating an intuitive user experience...
Wireframes & Prototype
.png)
...and a very simple user flow for the booking collection based on 3 steps:
-
Choose the charity that best talks to the user heart and believes.
-
Choose the best pickup date that accommodate the user needs and convenience .
-
Just enter the user details.
.png)
Accessibility
Colour Contrast
Checked the colours contrast for the buttons colours and it passed on the contrast Checker WebAim.org
